How have you been catering to your clients’ needs?
In the staffing world, client support or customer care should always be a top priority. It’s up to you to make sure your customers are receiving the prompt assistance they deserve whenever an issue should arise – because the moment a client feels like their needs are being neglected or they aren’t being valued, they’ll move on to the next company (and appropriately so).
Many recruitment firms employ a full-time, in-house customer service team to take care of their clients’ needs – but is this the best option out there for a new or growing staffing agency? We don’t believe so. In fact, outsourcing client support from an external team of customer care experts can be a much smarter move for a number of reasons.
If you haven’t yet considered outsourcing your customer care, here are some reasons why you should:
1. It’s professional.
In order to operate a successful and reputable staffing agency, you need to ensure your clients are being taken care of in a timely and professional manner. Outsourcing customer care means your clients will be speaking with an experienced, highly trained professional every time they need your assistance – which will reflect very well on your company and its reputation.
2. It’s cost-effective.
Employing a full-time customer support team in-house is quite an investment. There’s the cost of employing and training a team, providing insurance/ benefits and vacation time, as well as investing in expensive equipment and technology to make your call centre operations possible. It’s a lot, and these expenses add up. Fortunately, you can still provide the standard of client care your company needs to succeed when you outsource externally at a much more reasonable price point.
3. It’s convenient.
When a client needs to reach you, how are you making yourself available? If you’re only reachable via telephone, you’re at a disadvantage. In today’s modern and fast-paced world, clients will expect that there are more ways to reach you than just via phone call. They need to be able to reach you in a way that’s most convenient for them – and this could mean via email, instant/live chat, video chat, etc. Outsourcing customer care will help you to ensure that you’re covering all of the bases when it comes to ways your clients can contact you – and this is always something to appreciate about a business.
Your clients come first.
Delivering exceptional client care is something that every staffing agency owner needs to prioritize. How have you been tending to your clients’ needs? Have you been spending more funds than you need to on customer support? Better yet, have you been providing the most modern and convenient care for your valued clients? Something to think about – because it certainly plays a large role in fostering your staffing company’s success.
When you outsource customer service to a team of back office solution experts, you’ll be doing what you can to keep your clients happy, and your company in excellent standing.